Privacy Policy

Committed Lawn Care LLC ("Committed Lawn Care," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, share, store, and protect personal information when you visit our website, request a quote, schedule or receive services, communicate with us, use our customer portal, make a payment, or otherwise interact with our business.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you provide directly to us, including:

• Name
• Phone number
• Email address
• Service address
• Billing address
• Information about your property
• Services requested
• Quotes and services approved
• Appointment and scheduling information
• Service history
• Billing and payment information
• Photos or other property information you provide
• Communications you send to us by text message, email, website form, phone, or customer portal

When payments are made electronically, payment information may be processed by a third-party payment processor. We may not directly store complete credit or debit card information.

Information Collected Through Our Website

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Pages visited
• General website usage information
• Cookies and similar technologies

We may use this information to operate our website, understand how visitors use it, improve our services, and evaluate the effectiveness of our website and marketing.

How We Use Your Information

We may use personal information to:

• Respond to quote requests and inquiries
• Prepare and send quotes
• Schedule and provide requested services
• Manage customer accounts and service history
• Communicate about appointments and scheduling
• Send appointment confirmations and reminders
• Send arrival and service notifications
• Provide weather or rescheduling updates
• Send invoices, receipts, and payment notifications
• Process payments
• Provide customer support
• Respond to questions or concerns
• Maintain records relating to services performed
• Improve our services and customer experience
• Communicate about seasonal or additional services when permitted
• Comply with legal, tax, accounting, insurance, licensing, and regulatory requirements
• Protect our business, customers, employees, and property

Text Message and SMS Communications

If you provide your mobile phone number and consent to receive text messages from Committed Lawn Care, we may communicate with you by SMS or text message.

Messages may include:

• Quote notifications
• Quote follow-ups
• Scheduling information
• Appointment confirmations
• Appointment reminders
• Arrival notifications
• Service updates
• Weather or rescheduling notices
• Invoice and payment notifications
• Customer service messages
• Responses to questions or service requests
• Information regarding services you requested or expressed interest in
• Seasonal or promotional service information when appropriate consent has been provided

Message frequency varies depending on your requests, appointments, scheduled services, account activity, and communications with Committed Lawn Care.

Message and data rates may apply.

Consent to receive text messages is not a condition of purchasing services from Committed Lawn Care.

Information You Provide Through Text Messages

When you communicate with Committed Lawn Care by text message, we may collect and retain information contained in those communications.

This may include:

• Your mobile phone number
• Your name
• Service address
• Appointment or scheduling information
• Questions or service requests
• Photos you send
• Property information
• Other information you voluntarily provide through text messages

We use information received through text messages to respond to you, provide requested services, manage appointments and jobs, provide customer support, maintain service records, and operate our business.

SMS Opt-Out and Help

You may opt out of receiving text messages from Committed Lawn Care at any time.

Reply STOP to unsubscribe from text messages.

After you reply STOP, you may receive a confirmation message indicating that you have been unsubscribed. You will not receive additional messages from that messaging program unless you opt in again.

For assistance: Reply HELP for help.

You may also contact us at:

Phone: 512-222-9122
Email: [email protected]

Mobile Information and SMS Consent

Committed Lawn Care does not sell, rent, or share mobile phone information with third parties or affiliates for their marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

SMS consent is not sold, rented, transferred, or provided to another business for its independent marketing or promotional use.

We may provide information to service providers that help us operate our business or deliver text communications, but only as reasonably necessary for those providers to perform services on our behalf.

How We Share Information

We do not sell personal information for third-party marketing purposes.

We may share personal information with trusted service providers when reasonably necessary to operate our business.

These providers may include companies that assist us with:

• Customer and job management
• Scheduling
• Text messaging and email communications
• Payment processing
• Accounting or bookkeeping
• Website hosting
• Website analytics
• Business technology and support

These providers may access personal information only as necessary to provide services to us or as otherwise permitted by law.

Mobile phone information and SMS opt-in data or consent are not shared with third parties or affiliates for marketing or promotional purposes.

We may also disclose information when reasonably necessary to:

• Comply with applicable law or legal process
• Respond to a lawful governmental request
• Protect the rights, safety, or property of Committed Lawn Care, our customers, employees, or others
• Investigate suspected fraud or unlawful activity
• Complete a business transaction such as a merger, sale, or transfer of business assets

How We Store and Protect Information

Committed Lawn Care uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

We may use secure third-party systems to manage customer information, scheduling, payments, communications, and business records.

Access to customer information is limited to individuals and service providers who reasonably need access to perform business-related functions.

No electronic storage or transmission method can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide requested services
• Maintain customer and service records
• Manage accounts and communications
• Process and document payments
• Resolve disputes
• Meet legal, tax, accounting, insurance, licensing, and regulatory requirements
• Protect legitimate business interests

When information is no longer reasonably needed, it may be deleted or anonymized subject to applicable record-retention requirements.

Your Privacy Choices and Rights

You may contact Committed Lawn Care to request that we:

• Update or correct inaccurate personal information
• Provide information about personal information we maintain about you
• Delete personal information where applicable
• Update your communication preferences
• Opt you out of promotional communications

Some information may need to be retained for legal, tax, accounting, insurance, licensing, payment, security, or legitimate business purposes.

To submit a privacy request, contact us at [email protected].

We may take reasonable steps to verify your identity before fulfilling certain requests.

Email Communications

You may receive emails relating to quotes, appointments, services, invoices, payments, account information, customer service, and other business communications.

If we send promotional emails, you may unsubscribe using the unsubscribe link included in the email when available or by contacting us.

Opting out of promotional messages does not prevent us from sending transactional or service-related communications necessary to provide services you requested.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate website features, understand website usage, improve performance, and measure marketing effectiveness.

Third-party services used on our website may also use cookies or similar technologies according to their own privacy policies.

Most browsers allow you to manage or disable cookies through browser settings. Some website functionality may not work properly when cookies are disabled.

Third-Party Services and Links

Committed Lawn Care may use third-party services to operate our website and business.

Our website may also contain links to websites or services that we do not own or control.

Those third parties may collect and process information according to their own privacy policies. Committed Lawn Care is not responsible for the privacy practices of third-party websites or services that we do not control.

Children's Privacy

Our website and services are intended for homeowners, property managers, and other individuals seeking lawn care and property services.

We do not knowingly collect personal information from children under 13.

If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

When this Privacy Policy is updated, the revised version will be posted on this page and the "Last Updated" date will be changed.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a request involving your personal information, contact:

Committed Lawn Care LLC
New Braunfels, Texas 78130
United States

Phone: 512-222-9122
Email: [email protected]
Website: committedlawncare.com